Untrafaldi Adventures: Global Travel Community and Adventure Tours

Untrafaldi Adventures, located at 7 Sunshine Boulevard, Gold Coast, Queensland, 4217, Australia, is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our travel services. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you provide to us directly when you use our site and our services. This may include:

**Contact Information:** Your name, address, phone number, and email address.
**Travel Information:** Passport details, travel preferences, dietary requirements, emergency contact information, flight details, accommodation preferences, and other information relevant to your travel arrangements.
**Payment Information:** Credit card details or other payment information necessary to process your bookings. Please note that we use secure payment gateways and do not store your full credit card details on our servers.
**Demographic Information:** Age, gender, and nationality.
**Communication Data:** Records of your communications with us, including emails, phone calls, and online chat logs.
**Usage Data:** Information about how you use our site, including your browsing history, search queries, and interactions with our platform. This data may be collected using cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

**Providing Services:** To process your bookings, arrange travel services (including package holidays, guided tours, bespoke travel planning, airport transfers, travel insurance, and cruise holidays), and fulfill your travel requests.
**Communication:** To communicate with you about your bookings, provide travel updates, and respond to your inquiries.
**Personalization:** To personalize your experience on our site and offer tailored travel recommendations.
**Marketing:** To send you promotional emails and newsletters about our services and special offers. You can opt-out of receiving marketing communications at any time.
**Improving Our Services:** To analyze usage data and improve the functionality and user experience of our site.
**Legal Compliance:** To comply with applicable laws, regulations, and legal processes.
**Fraud Prevention:** To detect and prevent fraudulent activities.

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

**Service Providers:** We share information with third-party service providers who assist us in providing our services, such as airlines, hotels, tour operators, insurance companies, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
**Government Authorities:** We may disclose your information to government authorities or law enforcement agencies if required by law or legal process.
**Business Partners:** We may share information with our business partners in connection with joint marketing efforts or to provide you with additional services.
**Other Users:** In some cases, such as when you participate in online forums or reviews on our site, your information may be visible to other users.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using secure servers and encryption to protect sensitive data.
Limiting access to personal information to authorized personnel only.
Regularly reviewing our security procedures and implementing updates as needed.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under applicable data protection laws, you may have the following rights regarding your personal information:

**Right to Access:** You have the right to request access to the personal information we hold about you.
**Right to Rectification:** You have the right to request that we correct any inaccurate or incomplete personal information.
**Right to Erasure:** You have the right to request that we erase your personal information, subject to certain exceptions.
**Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal information.
**Right to Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
**Right to Object:** You have the right to object to the processing of your personal information, including for marketing purposes.
**Right to Withdraw Consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at 7 Sunshine Boulevard, Gold Coast, Queensland, 4217, Australia, or by phone on 07 7654 8912.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our site. Cookies are small text files that are stored on your device when you visit our site. We use cookies to personalize your experience, analyze usage patterns, and target advertising. You can control the use of cookies through your browser settings.

Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the date at the top of this policy. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Untrafaldi Adventures
7 Sunshine Boulevard,
Gold Coast, Queensland,
4217
Australia
Phone: 07 7654 8912